The terms and conditions outlined below (hereinafter referred to as the “General Conditions”) govern the access conditions for events promoted and/or organized by the company SHAREMUSIC ISLANDS, A.I.E., hereinafter referred to as the Promoter and/or SHAREMUSIC!.
- Company name: SHAREMUSIC ISLANDS, A.I.E.
- Tax identification number: V10598043
- Registered Office: Calle ALCAUDÓN, 16 V 75, CORRALEJO – FUERTEVENTURA, 35660 LA OLIVA – LAS PALMAS.
- Website: lovethe90stenerife.sharemusic.es
- Email: [email protected]
- Event and/or festival: Love the 90s Tenerife, which will be held at the Recinto Portuario de Santa Cruz de Tenerife on November 8, 2025.
The General Conditions are established without prejudice to the specific conditions that apply to specific services and/or products included on the Website. Therefore, since these General Conditions are announced in a visible place on the Website, ensuring the user of the page (hereinafter referred to as the “User”) the effective possibility of knowing their existence and content.
Consequently, the User, under their own responsibility, must read all the terms carefully. Consequently, the User, under their responsibility, must carefully read all the terms and conditions. The specific conditions will apply to certain products and/or services offered to Users through the Website, whose access and/or use are subject to them, which, in certain cases, replace, complement, and/or modify the General Conditions. The specific conditions will apply to certain products and/or services offered to Users through the Website, whose access and/or use are subject to them, which, in certain cases, replace, complete, and/or modify the General Conditions.
If the User does not agree with the content of these General Conditions, they must therefore refrain from accessing the Website and operating through it. If the User does not agree with the content of these General Conditions, they must therefore refrain from accessing the Website and operating through it.
The Promoter reserves the right to modify these General Conditions, with prior publication of the same through this medium, being the User’s responsibility to read them properly at the time of each access and/or use. The Promoter reserves the right to modify these General Conditions, with prior publication of the same through this medium, being the User’s responsibility to read them properly at the time of each access and/or use. The Promoter reserves the right to modify these General Conditions, with prior publication of the same through this medium, being the User’s responsibility to read them properly at the time of each access and/or use.
The purchase of the ticket represents acceptance of the following General Conditions: The purchase of the ticket represents acceptance of the following General Conditions:
1. ACQUISITION OF THE TICKET:
Once the ticket is purchased, it will not be exchanged, nor will its amount be refunded, except in the case that the circumstances outlined in these General Conditions are met. Once the ticket is purchased, it will not be exchanged, nor will its amount be refunded, except in the case that the circumstances outlined in these General Conditions are met. Once the ticket is purchased, it will not be exchanged, nor will its amount be refunded, except in the case that the circumstances outlined in these General Conditions are met.
The purchaser of a ticket will not have the right to withdraw from the online purchase under the terms of Article 102.1 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “LGDCU”). The purchaser of a ticket will not have the right to withdraw from the online purchase under the terms of Article 102.1 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “LGDCU”), as the exception provided in article 103.I. of the same LGDCU applies, as it involves services related to leisure activities with specific dates.
Not being able to attend the show or making a mistake when purchasing the tickets are not valid reasons for a refund. Not being able to attend the show or making a mistake when purchasing the tickets are not reasons that allow for their return. Not being able to attend the show or making a mistake when purchasing the tickets are not valid reasons for a refund.
Only the ticket price can be refunded due to possible technical or operational incidents that require the event to be suspended or substantially modified, except in cases where the suspension or modification occurs after the event has started. The ticket price can only be refunded due to possible technical or operational incidents that require the event to be canceled or substantially modified, except in cases where the cancellation or modification occurs after the event has started. The ticket price can only be refunded due to possible technical or operational incidents that force the event to be suspended or substantially modified, except in cases where the suspension or modification occurs after the event has started.
In any other cases established by current legislation, the Promoter commits to refunding the amount of the ticket purchased by the User. In any other cases established in the current legislation, the Promoter commits to refunding the amount of the ticket purchased by the User. In any other cases established in the current legislation, the Promoter commits to refunding the amount of the ticket purchased by the User.
In case of cancellation, annulment, or substantial modification of the event, the refund may be issued by the Promoter within fifteen (15) days from the scheduled date, unless another legislation applies. In case of cancellation, annulment, or substantial modification of the event, the refund may be issued by the Promoter within fifteen (15) days from the scheduled date, unless another legislation is applied. In case of cancellation, annulment, or substantial modification of the event, the refund may be issued by the Promoter within fifteen (15) days from the scheduled date, unless another legislation is applied.
Bad weather conditions, as long as the event can be held normally, will not entitle you to a refund. Bad weather conditions, as long as the event can be held normally, will not entitle you to a refund of the ticket. Bad weather conditions, as long as the event can be held normally, will not entitle you to a refund of the ticket.
Likewise, the total or partial cancellation of the Event due to force majeure will in no case result in the refund of the ticket price except in cases where it is legally established, in accordance with section 7 of these General Conditions.
The amount of the Event tickets that the User purchases on digital platforms or at designated points does not include management fees, as this amount is exclusively set by each sales channel. The amount of the Event tickets that the User purchases on digital platforms or at designated points does not include management fees, which are exclusively imposed by each sales channel.
These management costs that sales channels apply to the ticket price and charge Users directly for their service, in the case of platforms unrelated to the Promoter, will not be refunded by the Promoter as this amount is unrelated to the Promoter.Such management costs that the sales channels apply to the ticket prices and charge directly to the Users for their service, in the case of platforms unrelated to the Promoter, will not be refunded by the Promoter as this amount is unrelated to the Promoter.
Any other additional expenses incurred due to attendance, such as accommodations, flights, trains, insurance, etc., in case of cancellation, annulment, or substantial modification of the event, are not covered by the Organizer. Any other additional expenses arising from attendance, such as accommodations, flights, trains, insurance, etc., in case of cancellation, annulment, or substantial modification of the event are not covered by the Promoter. Any other additional expenses incurred due to attendance, such as accommodations, flights, trains, insurance, etc., in the event of cancellation, annulment, or substantial modification of the event, are not covered by the Organizer.
Tickets can only be purchased at points of sale and channels expressly authorized by the organization, namely; lovethe90stenerife.es and Enterticket. The Promoter is not responsible for tickets that have not been purchased at official points of sale. The Promoter is not responsible for tickets that have not been purchased at official points of sale.
The first day of sales, before starting the ticket purchase process, a virtual queue will open that will randomly grant access to interested parties at the time previously indicated by the Promoter, in order to encourage all of them to have access to the first price tiers. The first day of sales, before starting the ticket purchase process, a virtual queue will open that will give interested parties access randomly at the time previously indicated by the Promoter, in order to ensure that all of them have access to the first price tiers. During the purchase process, the buyer will need to provide their name, date of birth, and email address. During the purchase process, the buyer will have to provide their name, date of birth, and email address.
The User who has any disability that requires special services must purchase the PMR (person with reduced mobility) ticket and provide proof of this circumstance by showing the relevant documentation at the event entrance. The User who has any disability that requires special services must purchase the PMR ticket (person with reduced mobility) and prove this condition by showing the relevant documentation at the event entrance. The organization reserves the right to deny access to the event to those individuals who, having purchased a PMR ticket, do not provide proof of this condition.
2. ALTERATION OR MODIFICATION OF THE EVENT PROGRAM
The Promoter, as the entity responsible for the celebration of the Event, may alter or modify the program when necessary for the proper celebration of the Event, and especially when there may be changes in the schedule of performances or artists; and, in any case, due to reasons duly justified by causes beyond the Event, such as, for example, but not limited to: the unilateral cancellation of the performance by one or more artists, the unilateral change of the performance date by one or more artists, or the manifest impossibility of carrying out the performance by one or more artists on the scheduled day due to circumstances beyond the Event; all of this always in accordance with the current legislation and in respect to consumer and user regulations and, where applicable, in accordance with these general conditions which will always be interpreted in accordance with the current legislation at all times. The Promoter, as the entity responsible for organizing the Event, may alter or modify the program when necessary for its proper celebration, especially when there may be changes in the schedule of performances or artists; and, in any case, for reasons duly justified by causes unrelated to the Event, such as, for example, but not limited to: the unilateral cancellation of a performance by one or more artists, the unilateral change of the performance date of one or more artists, or the manifest impossibility of carrying out the performance of one or more artists on the scheduled day due to circumstances unrelated to the Event; all in accordance with the current legislation and in respect to consumer and user regulations and, where applicable, in accordance with these general conditions, which will always be interpreted in accordance with the current legislation at all times.
In the event that any of the aforementioned scenarios or modifications occur, the Promoter will make their best efforts and put all possible means at their disposal to adjust the schedules and carry out the Event. In the event that any of the aforementioned assumptions or modifications occur, the Promoter will make their best efforts and put all possible means at their disposal to adjust the schedules and carry out the Event. In the event that any of the aforementioned circumstances or modifications occur, the Promoter will make its best efforts and put all possible means at its disposal to adjust the schedules and carry out the Event.
In the event that the Promoter makes minor alterations or modifications to the schedule, and such changes do not affect the normal development of the Event or do not constitute a substantial modification, the User will not have the right to request a refund of the amount paid. In the event that the Promoter alters or modifies the schedule in a minor way, and it does not affect the normal development of the Event, or does not constitute a substantial modification to it, the User will not have the right to claim a refund of the amount paid. In the event that the Organizer makes minor alterations or modifications to the schedule, and such changes do not disrupt the normal development of the Event or constitute a substantial modification, the User will not have the right to request a refund of the amount paid.
3. RIGHT OF ADMISSION:
Every ticket must meet the minimum conditions to pass the event access control in such a way that it can be read in the electronic control through the validation of the printed code, as previously established. Any amended, broken, or counterfeit ticket will authorize the Promoter to deny the bearer access to the venue.
In this regard, the User agrees to present the ticket in a way that the printed code can be read by the electronic validity control, in order to facilitate and expedite admission and entry to the event venue at the access controls. In this regard, the User agrees to present the ticket in a way that the printed code can be read by the electronic validity control, in order to facilitate and expedite admission and entry to the event venue at the access controls. In this regard, the User agrees to present the ticket in a way that allows the printed code to be read by the electronic validity control, in order to facilitate and expedite admission and entry to the event venue at the access controls.
Only the first entry presented at the venue will be accepted as valid, and subsequent attempts to access with the same ticket will not be permitted. Only the first ticket presented at the venue will be accepted as valid, and subsequent attempts to access with the same ticket will not be permitted. Only the first entry presented at the venue will be accepted as valid, and subsequent attempts to enter with the same ticket will not be allowed.
The ticket buyer assumes all responsibility in case the ticket is presented in duplicate, photocopied, or falsified, losing all rights it grants to access the venue. The ticket buyer assumes all responsibility in case the ticket is presented in duplicate, photocopied, or forged, losing all the rights it grants to access the venue. The Event Organizer may deny access to those individuals carrying a counterfeit ticket, reserving the right to take appropriate legal measures. A counterfeit ticket is understood to be any document created or modified with the intent to pass it off as genuine or to alter the validity of the original document. Likewise, in the event that the Promoter detects any signs of resale, forgery, or fraud in the tickets, they reserve the right to cancel or block the User’s ticket or wristband permanently or until the facts are clarified. Likewise, in the event that the Promoter detects any signs of resale, counterfeiting, or fraud in the tickets, it reserves the right to permanently cancel or block the User’s entry or wristband until the matter is clarified.
In accordance with the provisions of Law 17/1997, of July 4, on Public Shows and Recreational Activities, the right of admission will be used by the Organizer as an effective tool to prevent violence and disturbances to the normal development of the Event, as well as any other situations that could pose a real and serious danger to the attendees of the Event. By virtue of the provisions of Law 17/1997, of July 4, on Public Shows and Recreational Activities, the right of admission will be used by the Promoter as an effective instrument to prevent violence and disruptions to the normal development of the Event, as well as any other situations that could pose a real and serious danger to the attendees of the Event. In accordance with the provisions of Law 17/1997, of July 4, on Public Shows and Recreational Activities, the right of admission will be used by the Promoter as an effective tool to prevent violence and disruptions to the normal development of the Event, as well as any other situations that could pose a real and serious danger to the attendees of the Event.
The above does not imply that the exclusion from the Event is carried out randomly by the Organizer, but only in those cases that may pose a real and serious danger to the attending users of the Event and to the celebration itself, as long as such attitudes or circumstances persist. The above does not imply that the exclusion from the Event is carried out randomly by the Promoter, but only in those cases that may pose a real and serious danger to the attendees of the Event and to the celebration itself, as long as such attitudes or circumstances persist. The above does not imply that the exclusion from the Event is carried out randomly by the Organizer, but only in those cases that may pose a real and serious danger to the attendees of the Event and to the event itself, as long as such attitudes or circumstances persist.
The exercise of the right of admission shall not, under any circumstances, entail discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition or circumstance of the users of establishments and public spaces, both regarding access conditions and the permanence in the establishments and the use and enjoyment of the services provided therein. The exercise of the right of admission shall not, under any circumstances, entail discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition or circumstance of the users of establishments and public spaces, both in terms of access conditions and in terms of permanence in the establishments and the use and enjoyment of the services provided therein. The exercise of the right of admission shall not, under any circumstances, involve discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition or circumstance of the users of establishments and public spaces, both in terms of access conditions and in terms of permanence in the establishments and the use and enjoyment of the services provided therein.
Upon entering the venue, the public may be subject to a search in accordance with current legal provisions, and entry of objects that may be considered dangerous by the Promoter or prohibited by current regulations is not allowed:
- Any object that could cause harm to the physical integrity of attendees, such as sharp or blunt objects, glass items, bottles, knives or firearms, explosives, pyrotechnic materials, laser pointers, sprays, aerosols, selfie sticks, flag poles, motorcycle helmets, … Any object that can cause harm to the physical integrity of attendees, such as sharp or blunt objects, glass objects, bottles, knives or firearms, explosives, fireworks, laser pointers, sprays, aerosols, selfie sticks, flag poles, motorcycle helmets, …
- Any object or element that is considered to be able to disturb, harm, or impede the normal development of the activity. Any object or element that is considered to disturb, harm, or hinder the normal development of the activity.
- Professional cameras, video cameras or recorders, drones. Professional cameras, video cameras or recorders, drones.
- Large suitcases or bags. Large suitcases or bags. Large suitcases or bags.
- The introduction of alcoholic beverages; weapons or objects that could be used as such; flares or similar items; as well as the entry of individuals under the influence of alcoholic beverages, narcotics, psychotropics, stimulants, or similar substances will not be permitted.
Excluded from the previous list are crutches, canes, or similar aids, only in the case of individuals who, due to mobility reasons, must access the premises with such aids to be able to move around. As well as aerosols or similar objects necessary by medical prescription. These exceptions must be duly accredited through a prescription or medical accreditation to allow access to the venue with them. Likewise, it will be essential to carry the national identity document at all times, or for attendees of non-Spanish nationality, documents that prove their identity from their countries of origin (NIE, passport, etc.). Likewise, it will be essential to carry the national identity document at all times, or for non-Spanish attendees, documents that verify their identity from their countries of origin (NIE, passport, etc.).
Re-entry is not allowed. If you decide to leave the venue, you will not be able to re-enter. In case you need to leave for medical reasons (such as administering medication that you can’t carry with you), it will be necessary to contact a member of the Organizer. In case you need to leave for medical reasons (such as administering medication that you cannot carry with you), it will be necessary to contact a member of the Organizer.
The User may access the event venue no more than 60 minutes before its conclusion. The User will be able to access the event venue no later than 60 minutes before its conclusion. The User may access the event venue no more than 60 minutes before its conclusion.
4. CASHLESS WRISTBAND:
The payment method during the Event will be the wristband. The payment method during the Event will be the cashless wristband. This wristband will be provided for access to the venue once the entry is validated at no additional cost to the User. To be able to order drinks at the bars, order food, or shop at the store of Merchandising, the User must recharge the wristband at the designated points within the Event venue or through the online methods provided for this purpose using cash or their credit or debit card. The User must recharge the wristband at designated points within the Event venue or through the online methods provided for this purpose using cash or their credit or debit card.
You will be able to request a refund of the remaining balance on the wristband. You will be able to request a refund of the remaining balance on the cashless wristband. Starting from the Tuesday following the celebration of the Event for a limited time of 14 days. For this, you must keep the cashless wristband. Since the code will be requested at the time of the return. The return request has no processing fees. No refunds will be issued for the remaining balance on the cashless wristband in the venue.
Prior to the Event, promotional recharge promotions with bonus balance will be available. In case of purchasing a promotional recharge, the recharge will be linked to the wristband at the venue. To link the promotion – recharge to the wristband, the customer must present the printed or downloaded PDF on their mobile.
Promotional top-ups with free balance will not be available during the Event. Promotional top-ups with free balance will not be available during the Event. The free balance from the promotion is non-refundable. For technical reasons, the promotional balance is consumed last. Therefore, the User must spend the entire promotional balance before making the next recharge, or it will be considered unused, even if subsequent recharges have been made. Therefore, the User must spend the entire promotional balance before making the next recharge, or it will be considered unused, even if subsequent recharges have been made.
Bracelet collection
A period for collecting wristbands will be activated, and updates will be provided promptly through the festival’s official channels. A wristband collection period will be activated, and timely notifications will be provided through the festival’s official channels. Customers, during this period, will be able to validate their tickets and collect their festival access wristbands, which will grant them access on the day of the Event through an exclusive lane and expedite their entry process.
Once the wristband is collected, the QR code on the ticket becomes invalid, and the wristband is the only valid means of accessing the festival grounds. Once the wristband is collected, the entry QR code becomes invalid, and the wristband is the only valid means of accessing the festival grounds. Once the wristband is collected, the QR code on the ticket becomes invalid, with the wristband being the only valid means of accessing the festival grounds.
The Promoter is not responsible for the breakage, loss, or improper handling of the wristband, as it is the owner’s and User’s responsibility to keep it at all times, since the loss, handling, or breakage of it will result in the impossibility of accessing the venue or expulsion from it. The Promoter is not responsible for the breakage, loss, or improper handling of the wristband, as it is the responsibility of the owner and User to keep it at all times, since the loss, handling, or breakage of it will result in the inability to access the venue or expulsion from it. The Promoter is not responsible for the breakage, loss, or improper handling of the wristband, as it is the responsibility of the owner and User to keep it at all times, since the loss, handling, or breakage of it will result in the impossibility of accessing the venue or expulsion from it.
In case of loss of the wristband once collected, the User must contact the organization, which will have to verify that the lost wristband has not accessed the venue. In case of loss of the wristband once collected, the User must contact the organization, which will have to verify that the lost wristband has not accessed the venue. In case of loss of the wristband once collected, the User must contact the organization, which will have to verify that the lost wristband has not accessed the venue.
In case of not having accessed the venue, the organization may issue a new wristband, canceling the previous one. In case you have not accessed the venue, the organization may issue a new wristband, canceling the previous one. This issuance of a new wristband has a cost of €25.
If it is confirmed that the lost wristband has already accessed the venue, a new wristband cannot be issued. If it is confirmed that the lost wristband has already accessed the venue, a new wristband cannot be issued. If it is confirmed that the lost wristband has already accessed the venue, a new wristband cannot be issued.
5. CUPS AND CONTAINERS:
In order to reduce plastic waste generation and its impact on the environment, this year we will have reusable cups. In order to reduce plastic waste generation and its impact on the environment, this year we will have reusable cups. To be able to consume at the bars, it will be mandatory to purchase the cup, which will cost €3 and will also be listed in the festival’s bar price list. The cup is non-refundable; the customer can take it home if they wish or keep it to reuse in future editions of the same festival. The glass is non-refundable; the customer can take it home if they wish or keep it to reuse in future editions of the same festival.
6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS:
The attending public acknowledges and accepts that the Event Promoter holds and is the owner of all intellectual and industrial property rights, directly or indirectly derived from the artistic performances and any other activities that take place during the Event, without territorial or temporal limitation, and without any other limitation other than those provided in the current Intellectual Property Law. The attending public acknowledges and accepts that the Event Organizer holds and is the owner of all intellectual and industrial property rights, derived, directly or indirectly, from the artistic performances and any other activities that take place in connection with the celebration of the Event, without territorial or temporal limitation, and without any other limitation other than those provided in the current Intellectual Property Law.
Consequently, the capture, fixation, or recording of images or sounds for publication or dissemination for commercial or advertising purposes is strictly prohibited without prior written authorization from the Promoter. Consequently, the capture, fixation, or recording of images or sounds for publication or dissemination for commercial or advertising purposes is strictly prohibited without prior written authorization from the Promoter. Only the capture of images or recordings is allowed for the exclusive private and personal use of the User through their own device. Only the capture of images or recordings is allowed for the exclusive private and personal use of the User through their own device.
The attending public acknowledges and accepts that they may appear in images and/or recordings taken by various media for subsequent dissemination and/or advertising of the Event through any means for informational, promotional, and/or commercial purposes of the Event, and accepts such use by the Promoter. The attending public acknowledges and accepts that they may appear in images and/or recordings taken by various media for the subsequent dissemination and/or advertising of the Event through any means for informational, promotional, and/or commercial purposes of the Event, and accepts such use by the Promoter. The attending public acknowledges and agrees that they may appear in images and/or recordings taken by various media for subsequent dissemination and/or publicity of the Event through any means for informational, promotional, and/or commercial purposes of the Event, and accepts such use by the Promoter.
You are informed that such images may only have the condition of being accessory, panoramic, general photographs, or of public interest, and similar, as well as those expressly agreed upon with the User, understood as those interviews conducted with the User and consented to by them. You are informed that such images may only be classified as accessory, panoramic, general photographs, or of public interest, and similar, as well as those expressly agreed upon with the User, understood as the interviews conducted with the User and consented to by them. You are informed that such images may only be considered as ancillary, panoramic, general photographs or of public interest, and similar, as well as those expressly agreed upon with the User, understood as those interviews conducted with the User and consented to by them.
The attending public, therefore, authorizes the Organizer to use and exploit the images and/or recordings mentioned that may be made solely during the celebration of the Event and the subsequent dissemination of the same for the purposes indicated in the previous paragraphs. The attending public, therefore, authorizes the Promoter to use and exploit the mentioned images and/or recordings that may be made solely during the celebration of the Event and the subsequent dissemination of the same for the purposes indicated in the previous paragraphs. The attending public, therefore, authorizes the Promoter to use and exploit the images and/or recordings mentioned that may be made solely during the celebration of the Event and the subsequent dissemination of the same for the purposes indicated in the previous paragraphs.
All of this without prejudice to the Users’ right to exercise their corresponding rights of access, rectification, deletion, limitation of processing, portability, and opposition. All of this without prejudice to the Users’ right to exercise their corresponding rights of access, rectification, deletion, limitation of processing, portability, and opposition. For more details, you can consult the “Data Protection and Processing” section of our Legal Notice and General Terms of Use, as well as our Privacy Policy.
7. CANCELLATIONS:
In case of total cancellation of the event, the following will apply: In case of total cancellation of the event, the following will apply:
The Promoter will refund the ticket price under the conditions that will be published through this same medium, except for the distribution cost, as it is a service provided by the sales channels at the time of the ticket purchase. The Promoter will refund the ticket price under the conditions that will be published through this same medium, except for the distribution cost, as it is a service provided by the sales channels at the time of the ticket purchase. Under no circumstances will the ticket price be refunded if the cancellation occurs once the Event has started and is due to force majeure. In no case will the ticket price be refunded if the cancellation occurs once the Event has started and is due to force majeure.
8. MINIMUM AGE AND MINORS:
The minimum age to access the events of the Promoter is informed during the ticket purchase process. The minimum age to access the Promoter’s events is provided during the ticket purchase process. The minimum age to access the events of the Promoter is provided during the ticket purchase process.
9. PROTECTION AND PROCESSING OF PERSONAL DATA:
According to the regulations in force regarding personal data protection, Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and the guarantee of digital rights (LOPDGDD), you are informed that your data will be processed under the responsibility of the Promoter. In accordance with the current regulations on personal data protection, the Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), you are informed that your data will be processed under the responsibility of the Promoter. And they may be used to manage your participation in concerts, activities, raffles, and any other activity that depends on the Promoter. As well as to be informed about matters related to the Promoter. Just as to be informed about matters related to the Promoter.
With the purchase of the ticket, the User shows their consent for the provided data to be processed by the Promoter, without prejudice to the rights legally granted to them as a User (right of access, rectification, deletion, limitation of processing, portability, and opposition). With the purchase of the ticket, the User consents to the processing of the provided data by the Promoter, without prejudice to the rights legally granted to the User (right of access, rectification, deletion, limitation of processing, portability, and opposition). For more details, you can consult the “Data Protection and Processing” section of our Legal Notice and General Terms of Use, as well as our Privacy Policy.
10. PROHIBITION OF USE OF TICKETS FOR ADVERTISING PURPOSES:
The possession of the Event ticket does not grant the holder or third parties the right to use it, or its content, for advertising, marketing, or promotional purposes (including contests, giveaways, and/or sweepstakes) associated with the ticket holder or third party, without the prior consent of the Promoter. The possession of the Event ticket does not grant the holder or third parties the right to use it, or its content, for advertising, marketing, or promotional purposes (including contests, gifts, and/or raffles) associated with the ticket holder or third party, without the prior consent of the Promoter. The breach of this point will empower the Promoter to take civil, criminal, and/or administrative actions as legally appropriate against the advertiser and/or unauthorized User, without prejudice to subsequent claims for general damages caused to the Promoter, who must indemnify the Promoter for all damages, both direct and indirect, that such unauthorized use may cause. The failure to comply with this point will empower the Promoter to take civil, criminal, and/or administrative actions as legally correspond against the advertiser and/or unauthorized User, without prejudice to subsequent claims for the general damages caused to the Promoter, being required to indemnify the Promoter for all damages, both direct and indirect, that such unauthorized use may cause.
11. TICKET RESALE PROHIBITION:
Resale of any ticket is prohibited. The resale of any ticket is prohibited. All tickets purchased at the official sales points of the Promoter, whether by credit card or PayPal, are nominative, granting the right to access the Event to the ticket buyer as the holder, regardless of whether the holder’s details are indicated on the ticket itself.
The Event Organizer may subject the tickets to an identity check of the holder, either through barcodes or QR codes or through other means of identification, at their sole discretion. The Event Organizer may subject the tickets to an identity check of the holder, whether through barcodes or QR codes or through other means of identification, at their sole discretion.
Due to the resale ban, all tickets for the Event purchased through any resale channel, second-hand, unofficial points of sale, etc., are considered fraudulent. Due to the prohibition of resale, all tickets for the Event purchased through any resale channel, second-hand, unofficial points of sale, etc., are considered fraudulent. Consequently, in the event that a buyer resells any ticket in an unauthorized manner, all tickets purchased by them will lose all associated rights, including access to the Event without the right to a refund of the amount paid for them. The Event Promoter may cancel them and put them back on sale. The Event Organizer may cancel them and put them back on sale.
Additionally, without prejudice to any possible civil and/or criminal liabilities and subsequent claims for general damages caused to the Promoter, the reseller must indemnify the Promoter for all damages, both direct and indirect, that such unauthorized resale may cause. Additionally, without prejudice to any possible civil and/or criminal liabilities and subsequent claims for general damages caused to the Promoter, the reseller shall indemnify the Promoter for all damages, both direct and indirect, that such unauthorized resale may cause.
Given the profit-driven purpose of resale, resellers are not protected by the General Law for the Defense of Consumers and Users and are subject to the jurisdiction of the courts and tribunals of the autonomous community where the Event takes place. Given the profit-driven purpose of resale, resellers are not protected by the General Law for the Defense of Consumers and Users and are subject to the jurisdiction of the courts and tribunals of the autonomous community where the Event takes place for any disputes. Given the profit-oriented nature of resale, resellers are not protected by the General Law for the Defense of Consumers and Users and are subject to the jurisdiction of the courts and tribunals of the autonomous community where the Event takes place.
12. CAPACITY LIMITATION:
The venue has a legally established limited capacity, which will be indicated in a perfectly visible manner. The venue has a legally established limited capacity, which will be indicated in a perfectly visible manner. In the event that there are multiple stages, each area will have its own capacity, which will be indicated visibly. For safety reasons, the Promoter reserves the right to limit access to one or more areas of the venue where the Event takes place, which in no case will entitle the User to claim any compensation from the Promoter.
13. COMPLAINT FORMS:
The Promoter will have complaint forms in the official model established by the autonomous community where the Event takes place, available to the public. The Promoter will have complaint forms in the official model established by the autonomous community where the Event takes place, available to the public. The Promoter will have complaint forms in the official model established by the autonomous community where the Event takes place, available to the public during the Event. In the places provided by current regulations in case they requested them. Once the Event is over, during the evacuation process of the venue, for safety reasons, customer service points will not be available. However, the Organizer will duly inform Users who wish to know the procedure to access the complaint forms once the Event is over. Once the Event is over, during the evacuation process, for safety reasons, customer service points will not be available. However, the Organizer will duly inform Users who wish to know the procedure to access the complaint forms once the Event is over.
14. SAFETY AND HEALTH AT THE EVENT:
Access to the event with food and/or drink is prohibited except in those autonomous communities where current regulations permit it. Access to the event with food and/or drink is prohibited except in those autonomous communities where current regulations allow it. In the event that the Event takes place in an autonomous community where current regulations permit it, access will only be allowed with quantities appropriate for personal consumption, in order to provide Health authorities with traceability of all food and drink consumed within the venue, as well as ensuring the safety of all attendees, with the permitted quantities being: In the event that the Event takes place in an autonomous community where current regulations allow it, access will only be permitted with the appropriate amounts for personal consumption, in order to provide Health authorities with traceability of all food and beverages consumed within the venue, as well as ensuring the safety of all attendees. The permitted amounts are:
- 1 sandwich or similar product per person 1 sandwich -or similar product- per person 1 sandwich -or similar product- per person
- 1 bottle of water/non-alcoholic beverage or similar with a maximum capacity of 50 cl and without a cap (glass, steel, or any potentially dangerous material is not allowed) 1 bottle of water/non-alcoholic beverage or similar with a maximum of 50 cl and without a cap (glass, steel, or any potentially dangerous material not allowed)
Inside the venue, there will be various stalls where a wide variety of beverages and edible foods can be purchased. Inside the venue, there will be various stalls where a wide variety of beverages and edible foods can be purchased. Inside the venue, there will be various stalls where a wide variety of drinks and edible foods can be purchased.
Access to the event with food and/or drink is permitted without limitation for those with food intolerances, diabetes, or any condition that requires it.
Water fountains will be made available to customers on the premises. Water fountains will be made available for customers in the venue. Water sources will be made available to customers on the premises.
It is strictly prohibited to sell alcoholic beverages to minors under 18 years old. The sale of alcoholic beverages to minors under 18 years old is strictly prohibited. The sale of alcoholic beverages to minors under 18 years old is strictly prohibited.
Gluten-free beer: The festival offers gluten-free beer at all bars until supplies last. Gluten-free beer: The festival offers gluten-free beer at all the festival bars while supplies last. Gluten-free beer: The festival offers gluten-free beer at all bars until supplies last.
15. APPLICABLE LEGISLATION AND JURISDICTION:
The present General Conditions shall be interpreted in accordance with Spanish legislation. The present General Conditions will be interpreted in accordance with Spanish legislation. The present General Conditions will be interpreted in accordance with Spanish legislation.
For the resolution of any type of conflict between the Promoter and the User, the courts of the city of Madrid will have jurisdiction, without prejudice to the rights of the consumer who may claim before the courts of their domicile. For the resolution of any type of conflict between the Promoter and the User, the courts and tribunals of the city of Madrid will be competent, without prejudice to the rights of the consumer who may claim before the courts of their domicile.